rick stevenson

Review of Keith Pierson Toyota

Had an appointment for 10:30 to drop off my vehicl...

Had an appointment for 10:30 to drop off my vehicle for a recall. Upon arrival, no one was there to greet me, after wandering around for about 10 minutes, someone asked me my name and if I had an appointment. Then I was directed to a Service Advisor. At which point I was checked in. When I enquired about how long it would be, I was told, about 2 hours.
So I left, and returned at 12:30. After talking to my Service Advisor, I was informed that they had yet to start work on the vehicle, and was told that it was be another 45 minutes to an hour. So I left again.
I received a call at 1:10 telling me that the Vehicle was ready. So I made ANOTHER trip there and picked up the Vehicle.
My big problem is, Why do I make an appointment, if your still not going to start working on it for another 2+ hours, and have my make multiple trips there. I guess that I should have just sat there and waited. Perhaps it might have been gotten to earlier.
Needless to say, I was not happy with my experience!