Celia George

Review of Guaranteed Rate

If I could give negative stars I would. What an ab...

If I could give negative stars I would. What an absurd business. I went through pretty much the entire refinance process to find out they can't refinance my home. First of all the mortgage "specialst", as they call themselves, was next to impossible to get ahold of. I notified him from the very beginning that my home was a modular, he said oh that's not a problem at all. I signed and sent back all of the paperwork in an extremely timely fashion, I made a deposit and provided this joke of a company all of my personal information. This morning I was notified that the rep I was dealing with was no longer with the company and that my refi would be handled by another individual. We were set to close June 1 and I was told that shouldn't be a problem. I then receive a phone call that they cannot process my refi due to my home being a modular. Are you freaking kidding me!!!! I made this clear from the get go, gave them everything they asked for as quickly as humanly possible and I get an "oops! We're sorry". Sorry doesn't cut it. I am furious and will never never never recommend Guaranteed Rate to anyone!!! I feel like a fool and hope that no one I know ever has to deal with this company.