Unfortunately, my first time going to a dealer to ...

Unfortunately, my first time going to a dealer to attempt to purchase a new car would be TERRIBLE and I would like to thank Honda of Hayward for that.

I was browsing online and found a 2015 Honda Civic EX that I really liked located at Honda of Hayward. I drove out to see it for myself and to test ride it. When I arrived I met Ella who was sweet at first. She let me test drive it and afterwords pressured me to start filling out paperwork. I did like the car a lot but I wanted a second pair of eyes to be there with me through the process. I informed her I would come back the next day if the car was still available. She informed the general sales manager named Farooq about this to which he proceeded to come out of the office and tried to pressure me into just starting the process! I stood my ground and he informed me there would be a chance someone else would buy it. Which I was completely okay with and understood the risk. We made an appointment for 9am the next day, which is the time Honda of Hayward opens.

Fast forward the next morning at 8:00 am, I called Ella and asked her if the car was still available to which she told me a firm "yes." I drove out to Hayward of Honda myself and my girlfriend's family drove in their own separate car. When I had arrived they informed me the car was already sold. To clarify I was not upset that the car was sold but infuriated that I was lied too. Not only was I lied too but I and my girlfriends father drove 30-40 minutes from San Jose for nothing. We not only wasted time but gas and money just to be told the car was not actually there when Ella informed me earlier that it was not sold.

All they could offer me was to "look around for a different car," and "We'll give you a good price" Obviously I was looking for a specific car and they just tried to push me off onto a different car that I did not want. To top things off, the sales manager Farooq just came outside to basically tell me "I told you someone would buy it" Which angered me even more. I was not upset over the fact the car was sold but that I was lied to in regards to the car being still available. Farooq said it was not his fault even though it is his employees who lied to me. All he said was "I'll talk to them"

I do not recommend this place for anyone. They try to haggle you, pressure you into buying a car and just starting the paperwork process. The general sales manager Farooq is unprofessional, uncaring, and unwilling to help. DO NOT COME HERE. Worst first experience at a dealership.