Harry Klane

Review of Mazda Gallery

I have bought over ten cars during my lifetime bot...

I have bought over ten cars during my lifetime both used and new. My just completed purchase of a CX3 was hands down the worst experience. Yes, Doug was professional and helpful, but the rest of the experience was depressingly bad. A list includes; the sales manager sitting on my lead and ignoring emails for days (finally putting Doug on it), sales manager (who sits in a glass cubicle) never getting out from behind his desk and ignoring me personally when I came to meet Doug and buy the car (especially as I know he was very aware how unhappy I was with his work). Since I had repeatedly said I was going to use a credit card, to be told at the instance I pulled the card out that it wasn't possible, was another black mark and added days to my delivery while I transferred funds (which I was trying to avoid with the CC). Meeting again for the delivery, the car malfunctions (one issue was clearly sudden, but the other, they just didn't look despite a 160 point checklist) requiring another couple of days in service. Yes they provided a loaner but that was a tepid solution and not satisfying at all. I was then told when my car was ready they would drive it up to me. After those days and, OH, we can't spare someone till tomorrow (even though it's already been so much longer than originally anticipated). Driving back there with their loaner (another work day lost), take the car from the dealership and on my first drive at night, something chewed up one of the tires. After listening to the wonders of Mazda Roadside, I was horrified to be told while I sat on the highway in the dark that coverage had in fact lapsed. Thank goodness for AAA. The disrespect from the sales manager, the ineptitude of the communications were all amazing. As a former technical sales manager who supplied much more expensive and complex equipment than an automobile, it boogled my imagination as each foolishness exposed itself anew.