This hotel is so poor and I'm so disappointed, the...

This hotel is so poor and I'm so disappointed, they call themselves luxury. Me and my partner stayed here for a few nights. Some staff here are wonderful however this particular staff called Naira Eradze was so horrible to another staff right in front of us and made the other staff cry!! Please can you look into this staff and give them proper training or something because that's not acceptable, she was shouting and screaming at the other staff.