benjamin hathaway

Review of Cheyenne Mountain Resort

The room was certainly nice but of course I've sta...

The room was certainly nice but of course I've stayed in holiday inns that are just as nice and half the price. No military discounts on rooms but HEY... you get one at the lounge and restaurant. Now I don't know how it works in the lounge, but my wife and I stayed there June 7th 2014 (honeymoon night) and we ate dinner at the restaurant. Our waiter had a simple job to bring us merely two waters and two beers. We opted for the buffet. Food was decent and when the check came ($90) I asked if they had a military discount, to which he replied "Yes, allow me to add that to your check". So he was gone and back in a flash with my new check and stated "I added your 20% military discount but with that we automatically add in 18% gratuity" then was gone. So yeah, pretty jacked up. So I payed and the signed receipt was still on the table as my wife and I lingered for pleasant conversation. I am pretty sure that proper etiquette is to wait til the customers are gone before collecting the check (especially one with and involuntary tip on it that was completely unearned). So yeah, I will not go there again and would list them as a non supportive company of the Armed Forces. By the way, booking for one room with a king was $305 total. Oh and did theu mention they also put an additional hold of $50 on your card for incidentals. Really?