Recently stayed at the Cheyenne mountain resort fo...

Recently stayed at the Cheyenne mountain resort for our wedding this past week. From first looks the resort looks amazing but beyond that many things are wrong with it. We had about 30 people staying there with multiple issues with the rooms. From air conditioning not working to screen doors on rooms falling off or having holes in them. We had inquired about room blocking here back in February (which our party did not use). The reservation department had booked us down for 3 golf tee times for 4 people on each time. At the time of check in and booking this week there was no mention of having these tee times reserved for us. Luckily we had called to see what the prices were for playing golf and were told about them and that if we didn t use them or cancel them we would be charged for the full price. When checking in multiple different people of the staff had different stories on check in procedure, one being that we had to pay the full price of our stay before the stay and another being that we only had to pay the first night stay plus $50 a night charge. Shouldn t the reservation staff know what charges are due at check in which looking up the reservation? The rooms are extremely outdated. Beds and pillows feel like you are sleeping on concrete. Representatives of the resort informed us that the rooms would be going under improvement this past winter which was one reason we chose to stay here only to find out that it was false news. Elevations bar has good food and drinks but our party was told that they stay open until 1:00am if there is a crowd of people still there. After the night of our wedding we came in at 10:30 with 40 people there and about 30 people right behind them. At 10:45 everyone was told to get out because the bar was closed. I have stayed at multiple resorts and there is always a bar open later than 11:00pm to accommodate guests. This hotel needs to have some serious help in its departments for guest accommodations with trying to be a competitor with the Broadmoor only a short distance away.