I live near a competitor (Home Depot) which is 1.5...

I live near a competitor (Home Depot) which is 1.5 miles from my house. But I thought I would give Menards on S. Hanley in Brentwood, Mo. some business even though it's 9 miles away, but closer to an investment property I plan to completely renovate. The experience was a nightmare! I purchased a vanity on 9/11/2017 and when we opened the box we found the back of the vanity was broken in four places. The store's General Manager was notified immediately and has done nothing to rectify the matter. I've never heard a word from the General Manager and instead the department manager keeps sending me emails that they are in contact with the Buyer (what????) but haven't heard anything. Very poor customer service.