Brian Goggins

Review of Bob Rohrman Schaumburg Ford

I've been there 3 times for warranty work and ever...

I've been there 3 times for warranty work and every time the customer service was horrible. My cat has been in for over a week and is still in for a bad fuel injector. I had to call twice just to get an update and now I haven't heard from them in 3 days. Is it that hard to call and say hey this is the problem and we are getting parts? Also why does it take a week to get a fuel injector for a 2012 focus? Will not be going there ever again and I'm upset I purchased my car from them. Also ford in general is not very good I bought a new car to have a reliable car not something I have to take in all the time and get horrible service. I'm going to the manager if they ever call to say my car is complete but I'm sure the manager is a waste of space like everyone else that works there