centrecom is the most dodgy shop I ever encounter....

centrecom is the most dodgy shop I ever encounter...

25-Jan. I bought a D-Link powerline from centrecom locate at 124 Hampshire Sunshine which is know as centrecom apple store. The receipt is printed 128-130 Hampshire Sunshine which is next door. So far any thing I bought from major AU chain shops such as JB, officework, target... As long as I have receipt, I can go to any branch for return / refund. So it should be the same for centercom.

That device is broken, so I bring back 2 days later. I went to the centrecom sunshine (128-130 Hampshire) and they said they don't sell that product and ask me to to 124 Hampshine, centrecom Apple store next door where I bought it from.

At centrecom Apple Store, the staff first deny they only selling Apple products so that is that D-Link powerline should not from that shop and ask me go back to next doorm centrecom sunshine. Then I pointed to the shelf which still have 2 D-Link powerline left and asked what is that product. The staff then changed his statement saying they only provide service and support to Apple products, so even they are sell D-Link products any problem must go to centercom sunshine.

He even said my receipt is printed 128-130 Hampshire should be where I bought the item. I insist the staff check the computer record. Finally he agree that I bought from centercom apple store, but he still mention Apple store don't cover warranty on item other than Apple's products.

That is ping-pong, no one want take the responsibility when it come to warranty issues.
I placed the item on the front desk and ask him to setter, else I will complain to consumer affair.

After followup complaining with online support, their management called me last 2 days and agreed for refund.

In term of after sale service, centercom do a very bad job.. ...

That is my first time deal with centercom and also is the last time