Armanicaesar

Review of Sheraton Columbia Downtown Hot...

The hotel overall was ok but they re customer serv...

The hotel overall was ok but they re customer service sucks. I was charged twice for a room and it took me almost a month to get refunded. I live 3 1/2 hours away from the hotel and I literally had to come back to the hotel to get refunded because the staff there would not get back to me after numerous calls. To top everything off the only thing the manager did when I finally spoke to her was offer a very insincere apology after all of their mishaps on their behalf. I would not recommend this hotel it is not worth the drama.