kkildare

Review of River Ranch/ West Brothers

So disapointed of the services. It is my birthday ...

So disapointed of the services. It is my birthday and wanted to do something different. I sent a message to the hotel through their fb page, they answered telling me to call to book. I called as they sugested to book a campsite. There were no camping sites available for the weekend, so I asked if I still will be able to purchase tickets for the rodeo since I will not be staying. The response was YES we are an open resort. So I decided to travel from GEORGIA and stay in a camping site close to the resort to be able to attend to the rodeo. Well when arrived to the town I called again to check if reception was open to buy the tickets for the rodeo...they say YES just come and buy them at the front desk. Guess what? Left there with no tickets because thet told me it was only for guests!!! And that I needed to wait until the day of the rodeo to see if by any luck I got some tickets. What kind of service is that? So the employees don't know how the business and tell people the wrong info? Why would they told me the two different times that I called that I was going to be able to buy tickets when that was not true? And make me and my family lose our time? Worst service received EVER! In top of that NOT A SINGLE SYMPATHY GESTURE FROM THE STAFF when I explained the whole situation and said that I traveled from Georgia just to attend to their rodeo event.