Marck Marion

Review of Boscolo Hotels

When we arrived at the hotel in Nice, taking out t...

When we arrived at the hotel in Nice, taking out the suitcases the valet on duty touched the car, causing several tears on the paint of our new vehicle.
The management of this situation by the person in charge of your site is in our eyes INADMISSIBLE!

The facts were immediately denied, no conversation was initiated to try to understand the situation. We were immediately told that this was impossible even though the place of the snag was only accessible by suitcases.
Our vehicle is new and was in perfect condition when we arrived. Despite our honesty and calm approach to discussing the situation, we were seen as liars.
A few minutes after the incident, the valet also came to us privately to tell us that "thanks to our remark he was going to lose his job" in a rather aggressive tone.
The next day we were informed that the manager had found a niche for us in a garage. The latter passed the message through the receptionists: we were offered to drop off our car in a small garage and have it painted again without an invoice. WITHOUT INVOICE and having 50% at our expense for a valet error ??? For a 5 star hotel once again the standard was very low.

We let the manager know through the receptionists that we wanted to find another solution because it did not suit us. Then radio silence on his side. No return from him, he avoided us. We then asked the receptionists to tell him to call us. This has not been done.
When after 2 days we finally managed to challenge him, he told us that we had refused his offer and that he would do nothing more, once again denying the responsibility of his hotel, and telling us that we did not we only had to use our insurance because he did not want to involve his own which would cost him 500 euros in excess. "
When the next day we came with a statement, the latter went back on his words the day before and refused to sign it. We explained to him that the vehicle was linked to our company and that the finding was necessary, but nothing to do about it.
Once again the tone employed by the latter was very haughty and was not appropriate, thus making us understand that no responsibility would be taken by the hotel even though the unloading area was filmed by several cameras at the entrance. of the hotel.

So we paid 245 euros for valet / parking over a week, our car was damaged and no responsibility was taken by Boscolo Hotel. This is unacceptable.

When we left, no action was taken on our bill. During a week of conflict, at no time did the manager apologize for the inconvenience.
We were accused of lying, ignored and offered a solution without invoice in a garage "at the port" .....

What happened ruined our vacation and we were unable to fully enjoy our stay. The handling of this incident and such behavior is by no means worthy of a 5 star hotel. We are far from the adage "the customer is king" ...

Apart from this unfortunate incident the rooms are nice, the room service very proactive and the receptionists very friendly.

Unfortunately the unsympathetic and haughty behavior of the manager is the memory that we will keep of this stay.