Absolutely appalled at the customer service we jus...

Absolutely appalled at the customer service we just receieved at Hadley's Cycles Broadmeadow. Phoned ahead to ask of they had Beto baby seats in stock and asked if we could sit our sons in one to try for size before we buy, and was advised yes they do and that wouldn't be a problem at all.
Packed our 2 babies into the car and drove to store, only to be met with a unknowledgeable staff member who seemed to have no clue about the seats and fumbled his way around the box looking for answers to our questions. He also advised that he would not open the box for us to try the seat on for size before we purchased!
He provided irrelevant excuses about the store being unorganised due to recent rennovations. If you are not ready to provide quality customer service and adequate stock levels, then DO NOT REOPEN until you are!
I never write reviews, but have walked away this morning utterly furious at the conflicting advice and shameful in store customer service we received.
We have purchased all of our bikes at Hadley's, but will never be shopping there again on principle.