Upscale restaurant?! WORST SERVICE I'VE EVER HAD. ...

Upscale restaurant?! WORST SERVICE I'VE EVER HAD. My husband surprised me with dinner reservations for my birthday here. We arrived 10 minutes early for our 7:00 reservation and had to wait 5 minutes in the car for valet. Once inside ,we were seated in a cozy table; however, we never had a server. Our water was filled TWICE with NO menu. After 15 minutes, the table that came in after us had menus and a server. Needless to say, we left completely disappointed and baffled at the horrible service. When leaving, the hostess thanked us for coming (she had seen us 20 minutes earlier!) and we waited 5 minutes again for the valet. This place ruined my birthday.