Placed a curbside pick up, checked in when I arriv...

Placed a curbside pick up, checked in when I arrived on the app, received a thank you we'll be out in about 5 mins... i waited patiently for almost 12 mins before leaving after seeing all the drive thur customers come and go.. and some even parking next to me from the drivethur to get the reminder of there order but yet I was never attended to. Horrible Service.