My husband and I attempted to buy a car from this ...

My husband and I attempted to buy a car from this dealership last month. It was a long distance transaction which we understood would make it trickier but had a terrible time working with the people assigned. We called and offered the full price on the website. Initially, we talked to Alex (a manager) who passed us on to Dominique Solano. I asked her for final numbers with document fees and taxes to send my bank check and begin the process. She then sent over some numbers but the calculations assumed tagging in Chicago (easy mistake), so I asked her to send over numbers to plate in Houston. I couldn't not get her to then call me back. Finally I called and talked to another manager, Patrick, who told me he would pull the keys and sort it out. Still no calls back. I have text messages to and from Dominique and Patrick making sure they put a sold on the car and it was mine. Finally, after 3 days of being put off, I talked to another salesperson. We believe he tried to make the deal happen. I called the dealership about 4 on a Thursday. He said he would scan over the paperwork and I would put down a 5,000 credit card deposit to hold the vehicle which I was prepared to do. No more calls and then the Friday morning I was told the car was sold on Thursday night.

Patrick finally texted me on Friday to say he was sorry and blamed another salesperson, who had pulled the keys from his desk. I received no other responses from the dealership.

I understand mistakes can happen and if a manager had called and talked me through the issues and explained what had occurred, I would not have written a review online. But after several weeks of waiting and no response, I decided to let the public know something was amiss.

The only issue I can see happening during the week is that Dominique wanted me to buy an extended warranty and when I decided not to do that, she stopped contacting me. Maybe that was the deal breaker?

Hopefully, our experience is a one off incident, but there were several people, including managers, who could have stepped up and dealt with this more professionally.

I have all text messages and emails and offered to provide them to the dealership.