Ariana M.

Review of Paddywagon Tours

We'd booked a tour for the Cliffs of Moher, schedu...

We'd booked a tour for the Cliffs of Moher, scheduled for February 28th, 2018. Unfortunately, the Beast from the East ruined our plans and we received an email the day before telling us that the trip was cancelled.

We immediately called Paddywagon, provided the credit card details of the card we booked with and were promised a timely refund.

No refund was given.

After a month of emails that had been ignored, and multiple phone calls where we were assured that the a refund would be issued as soon as the manager returned from vacation, we were promised that a refund would be issued by the end of the week.

Much to our surprise, we received an email only two days later stating that Paddywagon does not issue refunds.

Now, had we cancelled last minute, or were this is any way our fault, I would understand. However, Paddywagon cancelled all tours that day, meaning they sent out no tours, spent no money in gas, and paid no employees. They are pocketing our money and refusing to refund it for no apparent reason. This is a deplorable business practice, and I would never book with Paddywagon again.