After being told that my A1 service would take abo...

After being told that my A1 service would take about an hour and fifteen minutes, I was asking how much longer when it was nearing the two-hour mark. I was apologized to for the longer wait time.
I then noticed that there was a small oil leak and after calling to find out what to do and when to come back in, I had to leave a msg. I did not get a return call until I called the John Eagle Svc Dept at the Honda dealership to find out if I could come there to have it repaired and was told that the service advisor would call the JE Express Service manager. I immediately got a phone call from the gentleman, Jordan, I worked with at Express Svc and asked me to come in whenever it was convenient for me.

Jordan was profusely apologetic and determined to make it right as quickly and painlessly as possible. The unfortunate part was that I had to take the time and make the effort to go back to the Express Svc location to have the issue remedied, but it was completed quickly and, again, Jordan apologized and hoped that I would give them another chance, per se.

I won't give up on the Express Svc location just yet! ;-)