I was hit by their driver more than 2wks ago. Now...

I was hit by their driver more than 2wks ago. Now the driver is avoiding them and I have to wait at least 2mths before I can get my car fixed. Their client, the at fault party, will not cooperate and speak with the company. I was told by this company that since this is the case, I could get the police report and then they can move forward. I also have a 911 call I made because their client never stopped and left the scene of the accident (ACCC stated I did not need to obtain the 911 call) . Now I'm being told they have to speak with liable person, which is their client, or wait until after 2 months. This is crazy.

ACCC suggested that since my car was a newer model that I could go through my own insurance company and to let my insurance company go after their client. I informed him that I'd still have to pay a deductible, which isn't fair since it was not at fault.

I've tried communicating with their client via text and she promptly responded to me in hopes to pay my deductible so that I could go through my own insurance. Yet, I run the risk of my premium increasing.

This isn't ethical nor professional.