laksiri kamal fernando

Review of Taj Samudra hotel colombo

I came in to pick up my Guests ( An Australian Fam...

I came in to pick up my Guests ( An Australian Family) at 10.30 AM today and the Doorman on duty did not allow me to even report to the Reception, mentioning the GM has instructed them not to allow any vehicles in the front Area, He was so Rude and almost abusive and was on the conclusion that we like to loiter in the lobby area. I tried to explain to him that I just need a moment to go into the reception area and inform them to tell my guests that the pick up vehicle had arrived. This shows clearly the pressure applied to lower grades, and they in return make a huge mess creating a very bad image, as Guides, we always report & discuss with our Guests and among us. Many other hotels that has much lesser parking space, manage much more efficiently in a very welcoming and hospitable manner, and maybe it is the wrong attitude of the top management flowing down in the most disgusting form. So next time all visitors are hereby requested to kindly use public transport so no vehicles would obstruct the front.