Dear Hanover Company,

Dear Hanover Company,

I am writing to let you know abou an experience I have had recent,y at your property in Austin, Northshore. I am a part owner of car dealerships in Houston for decades and I know we would like to know how our business reputation is being represented to customers and the public
My extended family lives in Austin, so when my home in Houston was flooded in the recent storm , I decided your new building in Austin would be a great relocation for me
I visited last Saturday, September 9th, Natalia gave me and part of family the tour of the available units and property. The penthouse was my choice after viewing three units. #3810. I was told by Natalia that the rent was $ 9200+ She repeated many times. I did not remember the last two digits of that number , but I agreed with this number at the end of the tour and I did not request a different rent. We walked to the office , I believed to secure the apartment Natalia asked for the date to start. I chose September 27th I was told I needed to be checked out so they needed 72 hours. + "5-6 days to ready the unit". I was told I would receive a proposal within a couple of hours. When the proposal,arrived there was a deadline of Monday, at 3:30pm and the rent proposed was $9,656- quite a difference from the price quoted. I called Sunday to rcitifynth difference and spoke to Keith.He said that is the rent and Natalia is not there to verify my comversation I asked for Natalia to be called to verify the agreement
Monday morning I called again. Keith said the number quoted online is an "immediate move in price ". So I agreed as a compromise to sign a lease this week at the $9200 number that was quoted. An hour later, He said he received an email from corporate that agreed to honor this deal. We made an appointment for me to come to the building to sign the lease Tuesday morning. Two hours later (still Monday) Natalia calls. She denies anything she said, she is argumentstive She rescinds what Keith had agreed to earlier in the day from corporate. She sent yet Another quote with a $9389 rent. I am totally in confusion at this point !! At 2:00 , just before the expiration of my "questioned " proposal , Natalia writes that there is another customer. At this point I have been lied to for two days straight. As soon as the 3:30 ending of the proposal , I received an email stating that #3810 was leased.
All emails were completely different than what was spoken to me !
If another person had arrived after me and agreed to pay a higher price , why was I not told and given a chance at the beginning to meet that price rather than the lies and cover -ups and delays for two days to wait out my time period. As you can imagine, I was confused beyond reason. There is no reason to deal so treacherously with good faith customers.

I, unfortunately, will be speaking to others in Houston and Austin that Hanover Company's employees do not honor their word or deal with good faith
Thank you for listening to me. I hope this will help you to remedy the reputation of your company. I am hoping it is not indicative of your intentions.