Jessica Orth

Review of Hotel y Villas Cala Luna (Tama...

We arrived for breakfast and was told that breakfa...

We arrived for breakfast and was told that breakfast was not being served and that at 1100 lunch would start being served. So we decided to have coffee and wait for lunch which was about 30 minutes later. So we waited and then at 1100 am a waiter came to our table (the very first time we saw any waiters. I had to go to another eating area to ask for coffee). The waiter told us that lunch will not be served until 11:20. We were decided to just wait and asked if we could have some bread or something as we had kids with us and everyone was starving at this point. At 11:20 the waiter brought us bread and gave us menus. Then we ordered lunch a little later. There were 6 people in our party. About an hour later everyone's lunch arrived except for mine. They said it would be a few minutes more. About ANOTHER hour later we were told it would only be a few mins more for mine but everyone had long finished their lunch. I asked that my lunch be canceled as we had plans we were already late to. We just wanted the bill, to pay and then to GO. But, by some miracle, my lunch arrived and I decided to eat it as fast as I could. Then the waiter asked how everything was. We responded IN SPANISH that it was very slow. I asked if my lunch be removed from the bill and they gave us the bill with nothing taken off. So we paid and started to walk to the exit. Then someone stopped us and asked if we would like to make reservations for dinner?!! I really don't think the staff or owners at Cala Luna understand anything about direct and considerate customer service. If you decide to eat here or stay here, please arrive with the expectation that customer service is extremely slow and there is nothing you can do about it except NOT GO HERE.