Bill White

Review of Bob Rohrman Schaumburg Ford

First off, I would like to give 5 stars to the sal...

First off, I would like to give 5 stars to the salesman Edwin. Great guy. The experience as a whole though, was poor. I did a lot of research and went to this dealership because they had the truck equipped as I wanted and it was advertised at a good price. So I went in already knowing the exact vehicle I wanted. They questioned me for a bit, then said they couldn't give me the vehicle at the advertised price because the price included discounts I didn't qualify for, such as recent college grad or active military. So I got up to walk out. They begged me to stay and eventually agreed to sell it to me at the advertised price. By this time 2 1/2 hours passed. I agreed to buy. They said they would prepare the paperwork. We hadn't eaten all day so I said if it was going to take very long to prepare the documents, we would go eat across the street and come back. They said it would be just a few minutes. They kept saying just a few more minutes, we were next, for a few more hours. By the time we left, 6 hours passed and we got there with a vehicle already picked out. So, great truck, great salesman, poor dealership experience. At least I love the truck.