C. DANIELLE WILCOX

Review of World Toyota

I literally almost died as a result of their servi...

I literally almost died as a result of their service center

Second time here. First time was for cosmetic part. This time I get a synthetic oil change and two oil filters on a Saturday afternoon. It takes an hour and a half, I have to remind the service tech about the filters. Those are installed quickly and I exit in under 2 hours seemingly completing a no frills service appointment where I drive home approximately 7 miles away.

Fast forward to when I drive again that night...on 285! Five miles into the drive I realize something is wrong. I smell burning. The check engine light comes on, the engine spiders then comes to a halt within 30 seconds as I'm in the 3rd lane of a 4 line highway.

I am narrowly avoid being rear ended as well as looking momentum before being able to make it to the shoulder thank to a sting of tractor trailers.

The cause...the service center overfilled my oil reserve. The treatment I received afterwards when I brought my car back via a tow truck was appauling. ANDREW a manager had a horrible "this isn't my problem" attitude. Still waiting to here from the real manager who should be calling me to apologize not me trying to seek him out for an explanation & reimbursement from this ordeal.

Do not go here if you care about your life, safety, or having a reliable vehicle.