Brandon Cass

Review of RITZ-CARLTON SAN JUAN HOTEL AN...

The hotel is definitely on the lower end of qualit...

The hotel is definitely on the lower end of quality of the ritz Carltons. The staff acts like they are doing you a favor by serving you and it is very slow. From the pool to the restaurants, every morning was slow just for basic breakfast. The hotel is nice and people are friendly once you have their attention. They have a lot of work to do to catch up to the ritz standard. Other issues noticed the Outdoor bathrooms by pool are disgusting, and chairs by beach are old and broken. Also need a bistro for quick food versus always having to order overpriced snacks and food from grill.

With rooms at less than $200 per night you are getting a lot of riff raff who normally could not afford to stay at a ritz and brings them in to make it more into a holiday inn crowd.