Emma Patten

Review of Paddywagon Tours

Myself and three friends attended the Giant's Caus...

Myself and three friends attended the Giant's Causeway tour leaving from Dublin. Early on in the tour the bus slid on some ice and was wedged between two buildings. We were left sitting on the bus waiting for a replacement bus for quite a while. The time lost on the accident, as well as bad weather, caused us to miss most of the things we were supposed to see on the tour. Because of this, we requested a refund, and were promised one. However, it has been multiple weeks and we haven't received it. I am not leaving 1 star over the accident, but over poor customer service. We felt we should have been offered a refund immediately, and instead we have had to chase them down with multiple calls and emails.