game overtime

Review of American Suzuki

Took my motorcycle to get serviced at one of their...

Took my motorcycle to get serviced at one of their "authorized dealers" in Miami...Palmetto Motor Sport; a place where the service department goes through employees like a newborn and diapers.
The newly seated "professional" service manager and staff seemed to not know or care anything about the motorcycle to be serviced. Using parts from some old motor they had sitting around on the floor (of which I was told, the owner of the bike beat up on. And even told me they'd take parts from an alleged customers bike that happened to be the same as mine.)
How many times can you call a bike fixed is the sane amount of times I had to have it towed back to their shop... (two times on my own dime, without being reimbursed) The bike went in for one reason and came out with 5 other issues. I had to have spent nearly $3.000 on transportation to and from the shop, parts and "labor" and the couple of towing fees...when the bike was supposed to have been fixed. (There was even the last time where a bolt to the brake caliper went missing and had to uber myself home until they could come out to replace what obviously wasn't tightened or installed with negligence. I Even had to inspect the bike each and everytime to tell the "manager" of missing bolts and body panel fasteners.
So I guess "service guarantees" is nothing but a 17 letter scam.
Then we come to SUZUKI HEADQUARTERS USA.
To the point of breaking because the bike was NOT fixed, I made a grievance call to "Public Relations". Only to speak with someone who should have been customer service at McDonald's. I stated my case and claim to HIM and if "I could care less" sounded any more obvious, It would have been more acceptable for him to hang up in my ear, than have myself sit and deal with his lack of knowledge or case study.
So he did call the "service manager" of the shop when I was on the phone with him. The "service manager" was saying everything possible to cover his selective negligence regarding the situation. It was getting so frustrating for me to sit and listen to the back and forth of them, yet neither one with an answer or solution of why or how the bike will get fixed properly and professionally........
FLATLINE.
So short story long, "Suzuki Headquarters USA" is a selective quality service team. Though I only spoke with one "employee" there, for some reason I'm sending, careless practices and services are NOT an anomaly or "isolated cases".
Perhaps it's a lack of interest in Suzuki headquarters JAPAN, that they don't check behind their international representatives.
I once held a loyal respect for the Suzuki brand. Yet now, after having to seek resolution behind the scenes, have lost much trust in the product AND those who are supposed to uphold the code of "quality assurance".