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Review of Bob Rohrman Schaumburg Ford

They did find the exact car I was looking for; how...

They did find the exact car I was looking for; however when I arrived for my scheduled appointment to test drive it, the car was dirty and only had 7 miles till empty. This only allowed us to go for about a mile test drive.
My salesman was new but still did an okay job. When an older gentleman came in to talk to me about numbers, he gave me the incorrect information regarding my interest rate and payment plan. Then I was led to the waiting room where no one bothered to check on me or even tell me how long the wait would be. One guy, Nick, finally did and tried to speed things along the best he could. That s when the finance guy told me of my actual interest rate and terms. Very different than what I had originally been told before agreeing to sign. When I was finally ready to leave, no one walked out with me to my new car. I still had belongings in my old car that needed to be removed. Once upon a Time, after purchasing a vehicle, the salesman would walk you through all of the bells and whistles before you pulled out of the lot. Not this time. Took me 4 hours from start to finish, with very minimal service. Glad I got the deal I wanted, but not sure I d return or recommend. I d give it zero stars, but it wouldn t let me.