Sherwin Santos

Review of The Good Guys

Rude arrogant staff that refuse to even honour the...

Rude arrogant staff that refuse to even honour their own advertising (price matching policy).
I sent the below email to their customer support and chased up a few times but received no reply.
Avoid if you don't want your time wasted.

"On Friday 16/05/2014 I entered the store with the intention to purchase a Samsung Tv model UA40H6400AW on the proviso that they were able to match an Australian competitor. I was refused this price match at Essendon Fields by a rather arrogant sales representative "Ross" because "it fell below cost price". I numerously stated your sale price guarantee and Australian Consumer Law and I was still refused. I left the Essendon Fields store and went out of my way to your store in Maribyrnong. As soon as I entered the store I was attended to by very helpful staff who ensured that I was well taken after. I was able to price match the TV so I purchased it and took it with me then and there. I wanted to bring it to your attention that one of your stores are not following your own price guarantee and wasting the time of your customers. I will not be returning to Essendon Fields store any more and I will be redirecting my future purchases to the Maribyrnong store."