Paul McAlvain

Review of Brennecke’s Beach Broiler

First off want to comment on the staff there.........

First off want to comment on the staff there.......they are all super nice friendly people! Keep up the good work.
It's the management there that needs improving. We encountered Joe who was horrible. My wife, young son and I were enjoying a nice meal, (and not a cheap one at that. Halfway thru my meal I found a hair which clearly didn't belong to any of us and was stuck in my food. We were at first offered another meal which took forever to get done. Before it came to us we asked for it to be put in a to go bag because we had been there so long. Once it was done it was brought to me along with the bill. I noticed nothing was said or done about any compensation for their mistake. Joe the manager came over and when asked where any compensation was he said he was comping me the meal with the hair.............I didn't have to pay for that one but had to pay full price for the new one I had to take home in a bag. HELLLLOOOOO Joe that isn't comping anything, it's called COMMON SENSE.
He was very arrogant and when I tried telling him our nice meal was ruined due to this and since we had a little one there getting antsy due to having to wait for so long he boasted right out that it wasn't his fault our little one was getting antsy. He clearly did not understand or care at all........very poor business management skills.
He also stated this was his uncles business so they aren't in the business to give out free meals. So be leery of eating at a place they are in the business of serving hairy food and not comping in any way for their mistake!
Yeah mistakes like that happen, yet reverse the situation.......you really want to eat something again you found someone else's hair in?!?!? Makes me gage just thinking about it. PLUS we we're repeat customers who everyone including Joe remembered, so to be treated like that was a slap in the face. We will never go back and will make sure to let family and friends know to never eat there again.