TLDR: Bought a used car (traded in my car), it had...

TLDR: Bought a used car (traded in my car), it had two major issues within a month of buying (keys stuck in ignition and flooding due to a leak). Everyone I worked with was pleasant, fixed issues in a timely manner at no cost, no questions asked.

I bought a 2015 Toyota Yaris and traded in my 2010 Toyota Matrix. I felt like I got a decent price for the deal but within two weeks my keys were getting stuck in the ignition. I took it in, was given a rental, and it was fixed within a week at no charge to me. Then I traveled over the holidays and came back to my floors soaking wet (it rained a lot). I took it in, they gave me another nice rental car (both times the cars were essentially brand new), and a week and a half later I had my car back. Again no cost or questions asked.

I worked with Alan (Service center), Mark Lawson (salesman), and the manager (thinking it was Richard Terrell?). They were all friendly and worked with me to solve all the issues. I have enjoyed my new used car since!