Max Willis Review of Honda of Seattle
My family has been going to Honda of Seattle for o...
My family has been going to Honda of Seattle for over 10 years; I have been going to Honda of Seattle personally for 5+ years. I still remember driving into their location on Boren for service! They have always done excellent work on my Accord and I know I'm in great hands whenever I get my car serviced there. I'm a huge fan of having the option to drop my car off the night before so it can get worked on first thing in the morning. While their pricing is nothing special, their invoice and summary you receive after services is extremely detailed and lets you know exactly what is recommended for service (and why). The service techs I've personally worked with, Keith and Donika, are awesome. Their constant communication and updates on when my car will be done are a huge help for me, as I usually bike down to pick it up.
My reason for taking two stars off is due to their punctuality. The last few times I've brought my car in for service, I scheduled an appointment and was given an estimated time of completion. On the day of service, the tech would also text me and let me know when the car was going in for service (and also echo that same completion time). Unfortunately, they've never met that completion time. Last month I took my car in for A12 service at 7AM and was told the car would be done by 11AM. I didn't end up receiving a call until about 1:30PM that my car was done. Today, I had appointment at 7AM for various services (valves w/ gaskets cleaning, serpentine belt replacement, power steering fluid exchange, coolant fluid flush). I was given an estimated completion of 2PM. I called in around 12 and was told the completion time was pushed back to 3PM. Then I got a text from my service tech that was going to be closer to 3:30, then 4, and finally 4:30! I was told that the engine needed to cool before the vales could be cleaned (even though the car had been off all night and was pulled in at 7). It's my hope that going forward, I'll be able to get a clear estimate of how long something will take. It ended up taking ~9 hours for my service today and that seems somewhat long.
All in all, Honda of Seattle does a great job at servicing cars and communicating to customers what needs to be done. They have great attention to detail and their techs are very informative, but they almost always over-promise and under-deliver (on completion times only). If you're ok with always having to wait longer than the completion time they give, then I definitely recommend going here.
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