Jim Briggs

Review of Mazda Gallery

The car buying experience was average - very short...

The car buying experience was average - very short test drive followed by good cop/bad cop with the salesperson and manager. Where this dealer really falls apart is after purchase customer service if you happen to have a problem. The finance department is particularly incompetent. I requested a simple cancellation form - never showed up, so I went to the dealer and forced them to complete it. I should have had a partial refund a month ago, but nothing. Multiple messages with the finance dept and nothing... you would think someone would at least try to call back after the 3rd or 4th message to say "they're working on it". The finance dept has ruined my entire experience with this dealer and I know I will never do business with these people again... I suggest you do the same.