Dora Ayala

Review of Billion Automotive of Iowa Cit...

Very disapponted, Thursday June 16th I felt I was ...

Very disapponted, Thursday June 16th I felt I was having trouble with my A/C so, I took my car to Jiffy Lube they found a small leak in one of the valves would replace both valves and recharge for $150.00 I give them permission to go ahead with the work. Less than a minute the guy comes back tells me I have less than 50,000 miles on it and I should check with Chevrolet about my warranty. I thank the guy after calling Billion chevrolet I'm told to bring my car in.
I take my car to Billion and speak with Travis in the service department and he tells me after looking, I have an extended warranty and to bring my car in next week. I take it in today June 22nd and another guy checks for my appointment and tells me, they will put a dye in my car put on some glasses a look for a leak plus recharge for $160.00 I tell him no, I have an extended warranty I'm covered, he says yes if we find a leak. Well I live on paycheck to paycheck I did not come prepared with forking over $160.00 and hope they find a leak so that my extended warranty I purchased would cover it. I see Travis and tell him I don't appreciate his dishonesty and wasting my employers time because I left work to bring my car into their shop. No apologies or try to fix this situation where I'm happy, I left to go home and when I got home proceeded to call Billion chevrolet asked for service manager (the receptionist said his name is Brian) to call me back, because of course, he is busy. I called 3 times for him and the 3rd time was told he left for home and that I was to have a nice day. Very shady dishonest people to deal with. I won't be bringing my business back here again.

Dora Ayala

Update;
Service manager Brian calls me this morning 6/23/2016 apologizes for the mess up and asks me to bring my car back so they can check the A/C and fix whats wrong. I gave them the opportunity to make it right at no charge.