Charles Wills

Review of Sheraton Meadowlands

Worst experience ever. We checked in at the extend...

Worst experience ever. We checked in at the extended stay in Meadowlands New Jersey. Got there and found that they had no pool after we had called to check to make sure there was a pool for the kids to go swimming. The clerk at the front asked if we wanted to change locations to one that has a pool and we said yes and she stated she would transfer everything over to the extended stay in Seacaucus New Jersey. Instead of advising us that she had credited my credit card back for the amount we were to stay at this location which locked up that money for 3 days, she didn't transfer anything over to the Seacaucus location. Once at the Seacaucus location, they would not do anything for us in regards to comping us for a night or two until the money was credited back to my credit card, I had to pay another 300.00 before they allowed us to stay. So after this 4 hour fiasco we got a room only to find that it was still occupied and placed in another room. Once in that room, there was no mattress on the pullout for the kids to sleep on, so we waited for that to arrive to the room. We had asked for dishes and cookware for 3 days so we could cook things in the kitchen and we never received the cookware. We had complained to guest relations about these issues and they advised that someone from corporate would be in touch with us and as of yet no one has reached out to us about the terrible service we had dealt with. We ended our stay early as the service was not the greatest. Even asking for towels was even met with a sigh or a sour look on the face from a couple of the front desk clerk. Won't ever stay at an extended stay ever again.