Ryan A

Review of JW Marriott Desert Ridge

Got a fair discount by phoning in my reservation a...

Got a fair discount by phoning in my reservation and accepting a room under renovation (normal room, just no balcony). The booking agent made a huge error that led to us being woken up at 6:00am by construction crews. The front-desk staff (Katelyn G.) was outstanding for remedying the situation immediately. The facilities were wonderful and the rooms are lavish. I only dropped a star because the parking is half-a-mile away and nobody will give you a ride unless you valet.

Pros:
-Everything is beautiful
-Bathrooms are large with many mirrors and a "show" shower
-Lazy river pool

Cons:
-Parking is excessively far and nobody will give you a golf-cart ride to your car
-Only once did staff open the door for me despite being posted at all the entrances

Advice:
-Don't settle for the discounted renovation rooms. Construction workers will be banging-away at 6am on your balcony.
-Request Katelyn G at the front desk. She saved our vacation and deserves a raise.