Team Ivan Blatter Trainings

Review of Staybridge Suites Times Square...

Beware of this hotel! At the check-in we were told...

Beware of this hotel! At the check-in we were told a price of $2354.16 (incl. taxes) for one week and my credit card was charged accordingly. The invoice states the same amount. After leaving the amount was refunded and two days later an amount of $3464.71 was charged - without further notice or explanation.

For over two weeks I've been trying to figure out why the hotel suddenly debited over $1100 more than agreed. But the hotel doesn't care. The case manager of the head office promises again and again that the hotel will answer and take care, but nothing has happened for more than two weeks.

At the beginning I assumed a mistake. Now I have to say clearly that this is fraud and theft. Therefore avoid this hotel!