Sean Yang

Review of The Exchange Hotel

Had a short stay here and quite frankly it was not...

Had a short stay here and quite frankly it was not upto my expectations. It did not feel like a luxury hotel, just felt okay. We stayed in a Deluxe King room and it seems that my experience is echoed for the specific setup for these Deluxe King rooms. The room is very small, the square footage is wasted by the weird layout and it's hard to find a place to unpack. There was also a weird sewage-y smell in our room. The bathroom is quite horrendous. The shower is covered halfway with glass, but it doesn't go back far enough for it to cover any water splashes. So the water splashes everywhere outside of the shower, even with the super weak water pressure of the shower head. The shower head, as mentioned, is a joke. There're only little sprinkles coming down and it's hard to feel comfortable, and far from being "luxurious." Last, but not least the concierge seems to be understaffed, there are constant lineups in the mornings and the concierge desk is frequently empty due to people valeting out their cars. The only reason I'm giving this hotel a 2 instead of 1 is because the concierges, while being understaffed, were one of the nicest ones I've experienced.