The audacity of the owners calling me sneaky for t...

The audacity of the owners calling me sneaky for trying to get my money back is surprising. Instead of replying to my emails, the OWNERS decide to ignore them and threaten me for a bad review. The problem would be better resolved in person or on the phone as I requested. I don't think you understand professional customer service but don't worry, I wont be bothering you anymore as it is time consuming, unfair and useless.