J Buckley

Review of Emory Conference Center Hotel

I stayed at the Emory Hotel one night while grands...

I stayed at the Emory Hotel one night while grandson endured cancer surgery at Egelston Children's Hospital. For $200, the three of us (an uncle and great grandma included) were completely disappointed with several different main features. First came the parking inconvenience in relation to the room location. With parking underground, an elevator takes you to the lobby floor. From there, unless your room is on lobby level, you walk to the opposite end of the hotel to another elevator to access upstairs rooms (there's a smell of dinginess or mold in the air). Our room happened to be at the very end of an extremely long corridor, quite a distance from the elevator to the lobby. The first light inside the room is so dim we found ourselves squinting to find a real light. Next, Food. We waited almost 40 minutes for soup, hamburger, fries, salad and veggies that were not that great. If busy, the wait could be more understandable, but given we were the only ones in the place, outside of a drunk group of 10 just drinking, there was no excuse. Now, the Room. There were greasy bottles of scented body oil & clothes tag trash under the chairs that we moved around for comfort, one of the beds crackled from the mattress plastic cover, but was comfy enough, the shower head didn't flow well and was not adjustable and the bath exhaust vent didn't work. The coffee was a cheap maker that made 2 tiny cups and there was no continental breakfast. Last but not least, the bill. I paid with my credit card and received paid receipt showing 0 balance. Upon check of my account online, an additional $20.32 was charged that was not on my receipt. When I called for information, I was told it was an incidental fee that would 'go away' within 2-3 days. Ridiculous. On a positive note, it has a great fireplace in the lobby and wide open spaces for large parties. Personally, I will not recommend this hotel to anyone. Take care.