This company is not even worthy of 1 star. One of...

This company is not even worthy of 1 star. One of their policy holders - Eulalia Gorosquieta Perez - carelessly hit my car in a parking lot! I have called and followed up with this insurance company. They never call when they say they will. It has been almost a month since the incident, and there is no progress on my claim. The estimator was rude to my husband when he asked details about his estimate. When I asked them to not process the initial check, because I did not have the correct body shop name, they did not listen and still issued the check. I asked them to void it and they did not. Now, I have to wait 2 days to void the check and this is delaying my process, because they say that they never received the call from me to ask them not to issue the check to that body shop. I am on hold for 2 hours to speak with someone!