lasean vauss

Review of Sheraton Meadowlands

Stay away..Naomi is the most unprofessional, rude,...

Stay away..Naomi is the most unprofessional, rude, non customer service assistant manager I ve ever seen. She needs to be retrained. I checked in and was quoted my price, I paid it and have my receipt that says zero balance. I checked out Naomi took my keys cards and said ok thank you for your stay. A few hours passed and I checked my bank account to only see I had another pending charge from Extended Stay that wasn t authorized or that I signed for..I than called the property and spoke with
Jeffrey he didn t see the problem at first but after placing me on hold and throughly looking through he saw the error, when I checked in Shanita applied a discount code to my reservation. Jeffrey suggested I call in the morning to speak to Naomi, which I did and that call was the worst she wouldn t listen, she was yelling and talking over me telling me I didn t pay the full price and I tried to tell her if she took the time to look over and listen to me she would see, but she hung up on me. I m big on customer service, I work in the customer service field myself, I didn t call right back after she hung up, I waited a hour and called to spoke to Jeffrey after she said he had gone for the day and he apologize for me going through this unnecessary stress and told me to call the manager, but I will be calling Corporate Office tomorrow. You have to treat people with respect and how you would like to be treated, everyone in customer service shouldn t be in it. Jeffrey and Shanita was exceptional employees and went above and beyond.