Google User

Review of Nalley Toyota Stonecrest

Unfortunately I had a poor experience with this de...

Unfortunately I had a poor experience with this dealership and this is not the first time. I called and spoke to a service advisor and they suggested I bring the car in for a free alignment check. Later in the day I received an email saying that the car was done and they tried to charged me for an alignment without taking to me about it first. I did not ask them to do any work besides the free alignment check. When I spoke to a manger he started giving me attitude after I explained the situation to him. They were not helpful and the alignment without getting verbal consent from me or even letting me know what was going on and then they tried to charge me for it because of their mismanagement. Very unhappy with this service and the attitude that was given to me in order to get this resolved. The worst part is the service advisor I dropped the car off didn t call me and was not around when I went to pick up the car.