Mike Herman

Review of Bodacious Olive/ Pensacola Coo...

I have now given up on the Olive. Food is great, ...

I have now given up on the Olive. Food is great, service poor. Used to get lunch twice a week or more. Always call ahead to avoid the line and wait. The wait is typically very long, even if not busy. None of the kids working behind the counter have a sense of urgency. None. Tried calling 4 days in the last 2 weeks and phone is never answered, then goes to multiple please continue holding messages and then finally a mailbox that is full. And I called over and over for over an hour each time. Today magically someone answered. Easy order, Turkey Club Wrap. Asked for the pickle on the side since the last 2 times it was left out. Guess what...no pickle. And no thank you when picking up the order. Literally walked up, interrupting 2 associates talking to each other. Girl looked at me and I said pick up order. She tapped the screen and said, here hit this and walked off to get my order. Hit this? The "Tip Us" screen. No thanks, you have to at least smile to have a chance of a tip. Better yet, get rid of that silly screen and pay your folks more so you can attract quality associates that smile and work faster. She handed me my order with out a word. Really stinks because the food is very good at the Olive. Having eaten at the Olive for over a year, I have yet to be "Wow'd" even one time. Super slow, orders wrong often, no one having fun that works there. And trying to find a seat anywhere near lunch is impossible due to people camping out with laptops, which is why I started getting my lunch to go. Guess I am now hitting the Taco cart more often. /rant