Timothy Vargas

Review of Hilton Riverside/Hyatt Regency...

We arrived on Thursday and were told that our room...

We arrived on Thursday and were told that our room was not ready, which was fine because we were early. The front desk told us they would text us when the room was ready. Seven hours later still no room. Went to the front desk to inquire and after a 30 minute wait in line, was told they had no record of us arriving. I asked for a manager and was told that it was very busy and told they would provide us with a $300 food and beverage credit. This morning i woke to my folio under the door so i review it only to find no credit. Stopped at the front desk and no one knew what was supposed to have taken place until a manager came by. She said she would take care of the credit. Just received an email folio and still not credited as promised.

Rooms are okay, but service is horrible here. Steer clear. The Marriott, embassy, Hyatt, Hampton, Sheraton are all far better.

Never again.