daniellered

Review of Park Hyatt Avaria

We came here from Los Angeles with our 3 year old ...

We came here from Los Angeles with our 3 year old twins for their Birthday. We were going to enjoy the amenities and go to Legoland.
The minute we walked in our hotel room it smelled musky and once the doors to the terrace were open an overwhelming smell of cigarette smoke flooded the room.
One of the twins is extremely sensitive health wise to smoke.
The bellman noticed the smell as well and said it was a non-smoking resort so he wasn't sure where it would have come from.

When we then asked to change rooms we were told we needed to pay an additional fee!

Fine. I'll pay it not have to stay in a room that smells like a Reno casino. Then once we got down to our new room it took 3 phone calls and 2 hours to have the boys cribs moved from the original rooms one floor up so they could take a nap. Plus someone must have just moved out of this room because ALL of the toiletries (slippers, mouthwash, etc) had been stripped from the room. Definitely not a 5 star experience so far!

I later went to the spa for a massage. My son and I shared some fish tacos on the way from Los Angeles that made us both feel ill and once I was better I still felt very tense.
The massage therapist, Camilla was 5 minutes late. She then proceeded to tell me that a flu had been going around and she didn t want to catch anything. Also a massage might not be good for me . I told her it was
just something I ate. She left and I lay on the table, minutes ticking by. Finally a manager came in and asked me about my health. I told her the same thing. They left me to wait a again after almost 10 minutes the therapist came in to start my massage. She unapologetically explained that the manager had needed to find her a mask! (Keep in mind I had no cough, fever or any symptoms other than stomachache upset for a day. I appeared perfectly healthy. I amazed a spa can stay in business if they turn down everyone that feels like they need some rejuvenating after a stressful time (like a long car trip and having an upset tummy for a day). The massage was less than mediocre-
She appeared afraid to touch me. And had to breath heavily, Darth Vader-like through her mask.

When I checked out I mentioned the massage had not been for the full time of 50 min due to the 15 min late start. They graciously **
took off 20 % but then proceeded to add a 20% gratuity based on the original total for themselves and the masseuse.
Definition of gratuity
: something given voluntarily or beyond obligation usually for some service; especially : tip 1. a gift of money, over and above payment due for service, as to a waiter or bellhop