Fist of all, I ll start by stating this is my thir...

Fist of all, I ll start by stating this is my third time staying here. My last two trips were perfectly acceptable, and I thought I would be visiting here regularly as my choice of stay for years to come.

I'm not one to complain, as this is my first review below 4 stars for anything, but this is the exception. Lowest star imaginable. When we first got to the hotel room, we noticed that it was a little dirty and unexpected for the price we were paying for the room. By the second day maid service had not come, but we didn't say anything because we thought maybe the schedules were off or there was a miscommunication. By the third day the maid service still had not come; we had run out of towels, our trash was full, and our sheets need to be changed. We waited until the end of the third day before finally going down to the front desk and requesting that maid service come to our room to do all of what we needed done. We (being two short-haired males) had lasted as long as we could in the filth. When we got back up to our room around 11 PM the maids had come to give us new towels, but still had not taken out the trash, replaced our sheets, or CLEANED AT ALL. By our fourth day, the shower was so disgusting and filled with long black hair (remember, we are two short haired males) that the drain had stopped working and the shower would not drain at all. It was so disgusting that we refused to even use the shower on our last day. We left the resort early due to the storm, and never looked back (they also don't refund). I'm unsure what the problem was, but I will NOT be going back there and would not recommend to anyone else. It also sounds like (from reading other recent reviews) that the maid service is a continuing problem which clearly has not been addressed.

The one caveat I would extend is that Shelby at the front desk was kind, courteous, and helpful whenever possible. She was the one positive part of the experience.

Another separate issue we had was the shuttles. Most of our shuttle experiences were good, but there were a few times we called and we waited 45 minutes to almost an hour to be picked up, in the freezing cold, with no where to go for warmth. We saw other shuttles from other area resorts pick up two separate batches of people in the time it took this resort to pick us up. Usually the drivers were friendly, but the wait time was ridiculous on a few occasions.