Marina Sulik

Review of Sandals Royal Bahamian

**please note this is a review of the Day Pass pro...

**please note this is a review of the Day Pass process only as we did not get to experience the resort itself. To start off with, we came in on a cruise ship to relax in an adult only environment and enjoy the resort. We called about a month in advance to pre-purchase tickets but were advised we could only purchase the day of at the resort as long as there was availability and that the cost was $115 as stated on the resort website (under the FAQ). So we arrived at the front gate in the morning only to be stopped by security who told us day passes were not available. We said we called and were told otherwise. After about 30 min of back and forth with security, they finally agreed to call the front desk to verify. The front desk told them yes, day passes are available. Finally we arrived at the front desk ready to purchase only to be told by the two young ladies working there that passes are $200 dollars per person. We attempted to correct them, showed them the website info which clearly states $115. The staff then proceeded to tell us that the rates have "gone up" but website has not been updated. Hmm...this seems odd for a five star resort not to update their MAIN website used for booking in over a month?!!! Not to mention the almost 100% mark up... Regardless they should honor the advertised rate since no one told us about the price change in advance nor was it documented anywhere but no, they could not adjust the price and supposedly there was no manager on duty since it was a Sunday. Now at this point we only had 3 hours before we had to return to the ship and at $200 per person that seemed a bit steep. All I have to say is that I have never felt so unwelcomed and discriminated against in my whole entire life and we have travelled to many different resorts and hotels. I honestly cannot believe a resort of this caliber would treat any potential customer this way. Maybe there needs to be better communication between management and employees regarding changes? I'm not sure what's going on over there. Also more empowerment and motivation as they did not seem to care about our situation one way or another. Our day was completely ruined as there was no time to do much else after this. We were all so excited to check out the property and come back in the future for an extended stay but now, not so sure. We notified customer service who is "looking into this." I definitely expected better from a high-class business.