***EDITED:

***EDITED:
The CEO of the company called me on Saturday, and then e-mailed me on Sunday, apologizing multiple times. I could hear in his voicemail that he left, that he genuinely felt bad about my experience. When the CEO calls you, I think that reflects hugely on the company. In my response to him, I mentioned that I had been using Zirx regularly and had no problems up to that point, so overall the service isn't bad, I just had a really bad experience. Had I not been trying to get from San Francisco to San Jose to make a flight, it wouldn't have been as big of a deal, but on that particular day, I really needed to have my car in a more appropriate time.

Thanks to Zirx for making it right!

They took AN HOUR to get me my car back. Here's how the event unfolded:

6:12: I asked for my car to be returned.

6:35: The first valet showed up - with the wrong car. That right there was already a 23 minute wait. The best part of this was him asking me - do you drive a mini cooper? And I said yes, and in fact it's red, like the car you brought me, but this is not my car! (What I was thinking is - certainly there are more than 1 red mini coopers on the road, right?)

6:44: When I called customer service - they said that the valet would be there in between 10-15 minutes. At 6:44 (10 minutes later), I could see that Stephanie the valet, was still not on her way, so I called her. She said she was just about to get to the garage, after a quick back and forth about where the garage was, I gave her specific instructions of where to meet me (I was going to walk her direction to try and cut down on my wait time).

6:54: Over the next 10 minutes, I tried getting in contact with her 5 different times (according to my phone records), but she didn't answer. It's been well over half an hour and my car STILL wasn't on it's way.

6:54: Then I see all of a sudden, I have a different valet - so I call him, and tell him exactly where to bring my car (since I had walked towards the garage). I suspect Stephanie doesn't know how to drive a manual, so they had to find someone else to bring me my car.

6:57: I can see the valet still hasn't left, so I call customer service back to see what the deal is and they promise me the valet is on his way.

7:00: I call customer service again because he's driving the wrong way!

7:03: I call again, because I can see he's back where the garage is and they promise me he's on the way, despite for whatever reason, he's back at the garage.

7:08: The valet calls and I tell him - FOR THE SECOND TIME - exactly where I am because I'm not at the dropped pin spot and he tells me - oh, I'm already on 9th street and I'm about to turn right on Bryant - WHICH WAS THE WRONG DIRECTION AGAIN!!!!! I told him not to turn on bryant because it's a one way street and that's the opposite direction, so he should go straight on 9th, left on harrison and left on 10th. So I then had to walk BACK to where I basically started.

7:13: He shows up with my car.

Seriously?????? It's hard to believe, but it happened! Great job Zirx!